Understanding Unboxxed’s grading system for refurbished phones

At Unboxxed, we know that buying a refurbished phone should feel as reliable as buying new. Our grading system helps customers understand what to expect in terms of cosmetic and functional quality, making it easier to choose a device that fits their needs and budget. Each phone we refurbish undergoes a thorough 59-point inspection to ensure optimal performance and reliability. Here’s a breakdown of our grading system:

Grade A+ – Excellent condition

Devices graded as A+ are as close to new as a refurbished phone can be. These devices have minimal, almost imperceptible signs of previous use.

• Screen: Nearly perfect, with no noticeable scratches or blemishes.
• Sides: Light, tiny marks may be present but are barely noticeable.
• Back: Small, faint blemishes or specks may appear but are minimal.
• Charging Port: Completely clean with no scratches or wear.

Grade A+ phones are ideal for those who want the feel and appearance of a new device without the new price tag.

Grade A – Good condition

A Grade A device has minimal wear that reflects careful previous use. These phones are perfect for customers who want a great-looking phone with only slight cosmetic flaws.

• Screen: Light, small scratches may be present but aren’t visible at arm’s length.
• Sides: Minor blemishes and up to three small dents are acceptable.
• Back: Some minor visible imperfections, such as light scratches or spots.
• Charging Port: May have minor blemishes or small scratches.

Grade A devices offer excellent value and a great balance between condition and cost.

Grade B – Fair condition

A Grade B device shows more visible signs of use, consistent with regular wear and tear. These phones offer reliable performance at a lower price point, ideal for budget-conscious buyers.

• Screen: Visible light scratches and possible screenburn that’s minor.
• Sides: Noticeable blemishes, small dents, or discolouration.
• Back: More visible blemishes or scratches.
• Charging Port: May show visible signs of wear.

Grade B devices are a practical choice for those prioritizing functionality over aesthetics.

Unboxxed’s 59-Point quality check

Every Unboxxed phone undergoes a 59-point check to ensure it’s in top working condition. This process covers every aspect of the device’s functionality and appearance:

1. Device Details: Model, IMEI, serial number, memory, and software version are verified.
2. Device Checks: We remove all previous data and ensure there are no leftover accounts.
3. Connectivity: GPS, WiFi, Bluetooth, and SIM slot are tested for proper operation.
4. Software: Latest software updates are installed and verified.
5. Audio: Speaker, microphone, and other audio components are fully tested.
6. Camera: Front and rear cameras are inspected for focus, video, and flash functionality.
7. Display: Multitouch, color accuracy, and screen condition are thoroughly checked.
8. Buttons: All essential buttons are inspected for responsiveness.
9. Sensors: Face ID, gyroscope, and proximity sensors are confirmed to be in working order.
10. Battery: Performance must be at least 80% to meet Unboxxed’s quality standards.
11. Device Condition: Exterior condition is assessed, giving each device a unique rating.
12. Accessories: Any included accessories are confirmed to be present and functional.
13. Data Erasure: A final data erasure check ensures complete privacy.

Our grading system is designed to bring transparency to the refurbished phone buying process, empowering you to make informed choices and find the right device with confidence.