Q: Do you have a physical/ walk-in store?
A: No. We are an online store with no walk-in location. All our transactions are done online.  If you still have questions after viewing the website we will be more than happy to assist.
Q: Are the devices fully functional?
A: Unboxxed pre-owned products are guaranteed to be fully functional. Since these items have been previously owned, their conditions may differ. Have a look on our ‘Conditions Guide’ page for more information on the different condition grades and what they mean: Condition Guide
Q: Do you ship overseas?
A: No. Please note that our products are not available outside South Africa.
Q: How do I pay for my device?
A: Please have a look at the different payment options that we offer: How to pay
Q: Are the phones original/ genuine?
A: Yes, all our devices are original, certified, refurbished (pre-owned).
Q: What is the delivery time frame?
A: Delivery typically takes 2 working days to major centres (Gauteng, Cape Town, Durban,
PE) and up to 4 working days to outlying areas.
Q: How can I track my order?
A: You can use the waybill number provided on your email and track your parcel on the
Courier Guy website: The Courier Guy
Q: Do you buy phones?
A: We support trade-ins through our trade-in partner Regener8. You can visit their trade in site here: Trade-in
Q: How do I know that you do not sell stolen phones?
A: We work directly with large corporates to source our devices. We also receive devices from our trade-in channel. We also check all the devices we resell against the local Transunion and international CheckMend blacklisting databases. This ensures that we do not bring any stolen devices into our facility.
Q: Do you sell brand new phones?
A: Not at the moment. We currently sell refurbished/ pre-owned devices.
Q: What is a refurbished device?
A: A refurbished device is a device that has been previously owned and is tested, repaired, and restored to a like-new condition. Our experts thoroughly test each device to ensure it is renewed to last.
Q: Do you always have the products displayed on the website?

A: We strive to keep our website updated with the latest available products, but there may be times when some items are out of stock or not displayed. If you are looking for a specific product, feel free to reach out to us, and we will do our best to assist you! Unboxxed | Get in touch
Q: Are accessories included?
A: All Phone purchases include a generic USB charging cable & a Power adaptor. Please note that screen protectors and Phone covers are sold separately.
Q: Do Unboxxed products have a warranty?
A: All our products have a 12-month warranty. Ts & Cs apply
Q: What is the refund policy?
A: The complete refund policy can be viewed here: Unboxxed Refund policy
Q: How do I log a return?
A: You can complete the returns form online here: Returns form
Q: Do you deliver on weekends & public holidays?
A: No. All deliveries are completed only on weekdays, during business hours. We do not deliver/collect on weekends / public holidays.
Q: How much is the delivery fee?
A: Delivery is free for all products purchased.
Q: Where can I get my invoice?
A: You can contact our support team via email.
If your question remains unanswered, please reach out to us using the contact information below:
Unboxxed Support
Call: 011 027 9318
Watsapp/Call: 061 869 6970
Email: support@unboxxed.co.za